Terms of Service

Welcome to Crew Champ! These Terms of Service ("Terms") govern your access to and use of the Crew Champ employee engagement and gamification platform (the "Service"), provided by Crew Champ ("we," "our," or "us").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (either as an individual or on behalf of an organization) and Crew Champ. Please read them carefully.

Minimum Age Requirement

You must be at least 16 years of age to use our Service. By creating an account, you represent and warrant that you meet this age requirement.

Account Creation

To use certain features of the Service, you must register for an account by providing:

• Your name (first and last name)
• A valid email address
• A secure password or authentication through a supported OAuth provider (Google, Microsoft)
• Phone number (in E.164 international format)

Account Types

Individual Accounts: Created by employees or participants through invitation from their organization.

Organization Accounts: Created by companies or entities to manage employee engagement programs. Organization administrators are responsible for managing their users and ensuring compliance with these Terms.

Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach
• Ensuring your account information is accurate and up-to-date

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

Platform Ownership

The Service, including all software, features, functionality, design, text, graphics, logos, and the "Crew Champ" name and branding, are owned by Crew Champ and protected by copyright, trademark, patent, and other intellectual property laws.

Your Content

You retain all ownership rights to content you create, upload, or share through the Service ("User Content"), including:

• Profile information and photos
• Activity data and game participation records
• Messages and communications
• Any other content you provide

License Grant to Crew Champ

By uploading User Content to the Service, you grant Crew Champ a non-exclusive, worldwide, royalty-free license to use, store, display, reproduce, and distribute your User Content solely for the purpose of operating, providing, and improving the Service.

This license terminates when you delete your content or account, except for content shared with other users (which may remain visible to those users) and content retained for legal compliance purposes.

Trademark Usage

The "Crew Champ" name, logo, and related marks are trademarks of Crew Champ. You may not use these marks without our prior written permission except as necessary to identify the Service.

Copyright Protection

We respect intellectual property rights. If you believe content on our Service infringes your copyright, please contact us at legal@crewchamp.com with details of the alleged infringement.

Subscription Plans

Organizations may subscribe to paid plans to access premium features. Current pricing and plan details are available on our website and subject to change with notice.

Billing

• Billing Cycles: Subscriptions are billed on a recurring basis (monthly, annually, or as specified in your plan).
• Payment Methods: We accept payments via Stripe. You must provide valid payment information and keep it current.
• Auto-Renewal: Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date.
• Price Changes: We reserve the right to modify pricing with at least 30 days' notice. Continued use after price changes constitutes acceptance.

Refund Policy

Subscription fees are generally non-refundable. We may provide refunds at our sole discretion for:

• Service outages or failures attributable to Crew Champ
• Billing errors
• Other exceptional circumstances evaluated on a case-by-case basis

Refunds will not be provided for account terminations due to Terms violations.

Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation:

• You will retain access until the end of your current billing period
• No further charges will be made
• Your account will be downgraded to the free tier or deactivated as applicable

Free Trials

We may offer free trials for certain plans. At the end of the trial period, you will be automatically charged unless you cancel before the trial ends.

Service Changes

We reserve the right to:

• Modify, suspend, or discontinue any feature or aspect of the Service at any time
• Update, enhance, or change the Service's functionality
• Impose limits on certain features or restrict access to parts of the Service

We will provide reasonable notice for material changes that negatively affect your use of the Service.

Service Availability

While we strive for high availability, we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to:

• Scheduled maintenance (we will notify you in advance when possible)
• Emergency repairs or security updates
• Factors beyond our control (third-party service outages, network issues)

Account Termination by You

You may terminate your account at any time through your account settings or by contacting support. Upon termination:

• Your access to the Service will end
• Your personal data will be deleted in accordance with our Privacy Policy
• Some data may be retained for legal compliance (billing records, audit logs)

Account Termination by Crew Champ

We may suspend or terminate your account immediately, without notice, if:

• You violate these Terms or our Acceptable Use Policy
• Your account is used for fraudulent or illegal activities
• You fail to pay subscription fees when due
• We are required to do so by law
• Continued provision of Service creates risk or legal liability

Effect of Termination

Upon termination of your account:

• All licenses granted to you under these Terms will immediately terminate
• You must cease all use of the Service
• Outstanding fees remain due and payable
• Provisions that by their nature should survive termination will remain in effect

Service "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

No Warranties

Crew Champ does not warrant that:

• The Service will meet your specific requirements
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from the Service will be accurate or reliable
• Any errors or defects will be corrected

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREW CHAMP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS.

IN NO EVENT SHALL CREW CHAMP'S TOTAL LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS PAID BY YOU TO CREW CHAMP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability will be limited to the greatest extent permitted by law.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

You agree to indemnify, defend, and hold harmless Crew Champ, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use or misuse of the Service
• Your violation of these Terms or any applicable law
• Your User Content or any content you post, upload, or share
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights
• Any negligence or willful misconduct on your part

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Informal Dispute Resolution

Before filing a formal dispute, you agree to first contact us at legal@crewchamp.com to attempt to resolve the dispute informally. We will make a good-faith effort to resolve disputes within 60 days.

Arbitration

If we cannot resolve a dispute informally, any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitration will be conducted in Delaware, USA, or remotely if both parties agree. The arbitrator's decision will be final and binding, and judgment may be entered in any court of competent jurisdiction.

Class Action Waiver

YOU AND CREW CHAMP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Crew Champ agree otherwise, the arbitrator may not consolidate more than one person's claims.

Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Venue

For any disputes not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware, USA.

Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published on the Service, constitute the entire agreement between you and Crew Champ regarding the Service.

Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its original intent.

No Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver of any provision will be effective only if in writing and signed by an authorized representative of Crew Champ.

Assignment

You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may assign these Terms and our rights and obligations without restriction, including in connection with a merger, acquisition, reorganization, or sale of assets.

Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated herein.

Notices

We may provide notices to you via email to the address associated with your account or through the Service itself. Notices will be deemed given 24 hours after email is sent, unless we receive notification that the email was not delivered.

You may provide notices to us at legal@crewchamp.com.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Post the updated Terms on this page
• Update the "Last updated" date at the top of this page
• Notify you via email or through the Service for significant changes
• Provide at least 30 days' notice before changes take effect (for material changes)

Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.

We encourage you to review these Terms periodically to stay informed about your rights and obligations.

If you have any questions about these Terms of Service, please contact us:

• Legal Inquiries: legal@crewchamp.com
• General Support: support@crewchamp.com
• Abuse Reports: abuse@crewchamp.com

For urgent matters or violations of our Acceptable Use Policy, please include "URGENT" in your email subject line for expedited review.

Thank you for using Crew Champ responsibly.